ElectricFireplaceWorld Refund Policy: Transparent, Fair, and Simple
Our Commitment to You
Your satisfaction drives every decision we make at ElectricFireplaceWorld.co.uk. We strive to ensure your buying process is easy, smooth, and efficient from start to finish. If ever you have questions or concerns, our dedicated team is just an email away. Connect with us at sales@ElectricFireplaceWorld.co.uk or call us on 0208 638 6842 or simply fill out the form on our 'Contact Us' page.
30-Day Money Back Guarantee
Changed your mind? No problem. From the day you receive your product, you have 30 days to initiate a return. To qualify:
- The item must be in its original condition, unused, with all tags intact.
- Retain the original packaging.
- Preserve the receipt or proof of purchase.
To start your return, you need to contact out to our customer service team through email sales@ElectricFireplaceWorld.co.uk. Upon approval, we'll send you a return shipping label along with specific return instructions. Kindly note that unsolicited returns will not be acknowledged.
Damages, Issues, and Exchanges
- Inspection: Upon delivery, take a moment to inspect your order. Any irregularities? Contact us straight away.
- Damages & Faults: Though rare, mishaps can occur. If your product arrives damaged, please refuse the delivery and record it as 'damaged' with the delivery service. If damages surface post-delivery or if there’s a concealed issue, notify us within 5 business days. Sending photos to sales@ElectricFireplaceWorld.co.uk can expedite the process. Remember, noting “Possible Concealed Damage” upon receipt offers added assurance.
- Exchanges: For the fastest turnaround, send back the original item (post-approval) and place a new order separately.
Refunds
Post-inspection of your return, we'll keep you updated on the status of your refund. Once approved, the refund amount will revert to your original payment method. Be mindful that banks and credit card companies might take additional time to process the amount.
We are here for you
Your trust means the world to us. We're always here, always eager to listen, always ready to help. Whether it's to clarify a doubt, initiate a return, or just to chat about our products, don't hesitate to get in touch. Your delightful shopping experience is our unwavering goal.