ElectricFireplaceWorld Delivery Policy - Secure and Speedy Delivery

 

Our Commitment

 

At ElectricFireplaceWorld.co.uk, we understand the excitement of bringing warmth and style to your home. That's why we're committed to ensuring your chosen electric fireplace reaches you swiftly, safely, and with utmost care. We're on a mission: ensuring your satisfaction at every juncture. Should questions or concerns arise, our dedicated team stands ready to assist. Reach out to us at sales@ElectricFireplaceWorld.co.uk or call us on 0208 638 6842.

 

Order Confirmation

 

As soon as you place your order, you will receive an order confirmation email. 

 

Delivery

• Fast Shipping: We pride ourselves on efficiency. All in-stock products depart from our UK warehouse swiftly, ensuring you receive your order within an estimated 2-4 working days post-shipment. In most cases, we can arrange next day delivery.

• We deliver to all UK mainland addresses: While we strive to provide free delivery service to all, please note that this service is exclusive to the mainland UK and does not include the postcodes: AB, IV, KW, PA, PH, HS, KA, ZE, PO30-PO41, IM, JE, GY, BT, TR21-TR25.

Quality & Assurance

• Inspection on arrival: Please inspect the packaging of your item(s) when they arrive.

• What if my item is damaged or faulty: It’s rare that a product arrives damaged, but it if does you can REFUSE to accept the delivery; just sign the drive’s delivery sheet “damages” and contact us to let us know. This way, your courier can return the product, and we can quickly dispatch a replacement.

• If damage becomes apparent post-receipt or if there's a concealed defect, please promptly email us photos at sales@ElectricFireplaceWorld.co.uk within 5 business days. Noting “Possible Concealed Damage” on the delivery receipt ensures extra protection. We will happily work with you to resolve the issue and refund or replace your order.

Easy Returns

• Peace of Mind Returns: Change of heart? No worries. Initiate a return within 30 days post-delivery.

  • Start the process please email us at sales@ElectricFireplaceWorld.co.uk, we'll communicate the next steps.

  • Package the product securely and ship it through a reliable courier (this will be at your cost).

  • Please Note: Returns that showcase unnecessary wear or lack original packaging might witness a deduction in the refund amount.

Delivery FAQs

• Changing Delivery Date: If your order hasn't been dispatched yet, absolutely! Simply contact us to make adjustments.
• Missed a Delivery? Our delivery partner leaves behind instructions on the next steps. However, larger deliveries might entail a redelivery fee if missed.
• Multiple Items Order: Due to our varied couriers and suppliers, your items might reach you in separate shipments. Each item will come with its own tracking code.
• Delivery Window: Once dispatched, we'll notify you. Deliveries typically occur between 7 a.m. and 7 p.m., with most couriers providing a specific slot on delivery day.

We are here to help you 

 

Our goal is to make your buying experience easy, smooth and efficient. We love speaking to our customers! If any questions, you can get in touch with us through our email at sales@ElectricFireplaceWorld.co.uk or call us on 0208 638 6842 or you could fill out “the form” on the Contact Us page.